Please read these directions completely before you complete this form online.
Exceptions to the no-show status exist; if you are a no-show for the knowledge exam for any of the following reasons, a free reschedule will be authorized to the remitter of record, provided the required documentation is received within the appropriate time frames outlined below.
- Car breakdown or accident: D&SDT must be contacted within one business day via phone call, fax, or email, and a tow bill, police report, or other appropriate documentation showing your name and the service provider's name must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as if you were a no-show.
- Weather or road condition-related issue: D&SDT must be contacted within one business day via phone call, fax, or email, and a road report, weather report, or other appropriate documentation must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as if you were a no-show.
- Medical emergency or illness: D&SDT must be contacted within one business day via phone call, fax, or email, and a doctor’s note showing your name and the provider's name (or on the provider’s letterhead) must be submitted within three (3) business days of the missed exam date. If we do not receive proof within three business days, you will be required to pay as if you were a no-show
- Death in the family: D&SDT must be contacted within one business day via phone call, fax, or email, and an obituary showing your name and the provider's name, or a letter on your behalf from the funeral home for immediate family only, must be submitted within seven (7) business days from a missed exam date. If we do not receive proof within seven business days, you will be required to pay as if you were a no-show. (Immediate family includes parents, grandparents, great-grandparents, siblings, children, spouse, or significant other.)
- Remotely proctored testing issues: D&SDT must be contacted within one business day via phone call, fax, or email, and appropriate documentation showing your name and the service provider’s name must be submitted within three (3) business days of the exam date. If we do not receive proof within three business days, you will be required to pay as if you were a no-show.
- Internet outage or issue: Documentation showing your name and the service provider's name from the Internet provider, including the date and times of the outage.
- Computer or cell phone issue: If the computer or cell phone fails to function for any reason, provide documentation that includes your name and the name of the service provider, obtained from a computer repair technician or shop, or other relevant documentation.
We recommend waiting until your application has been processed before submitting any payments. If your application is approved and you have already paid your testing fees, we will issue any refund in accordance with our refund policy.
Complete this form and upload the required documents:
- Completing this form requires an uploaded image of the No Show Exception documentation.
Your application is not complete until the required information is included; then select 'Send Application'.